![]() Customers are responsible for return shipping unless the product is deemed faulty. A 25% stocking fee will be applied to all returns. ![]() In these instances, the item must have not been installed and must be in original condition (including packaging) and notification of the request must be received by Forte Brands within 45 days of when the product was shipped. For orders outside USA and Canada, please email your request to: Brands offers the opportunity to return an item that is no longer required. Again, we extend our heavily discounted rates with UPS. During Checkout, you have the option to select the expedited service of your choice. We understand that sometimes you just are not able to wait to receive your product. ![]() NEXT-DAY, WEEKEND AND TIME-SPECIFIC DELIVERIES AND INTERNATIONAL DELIVERIES For smaller shipments, we extend our negotiated, heavily discounted ground shipping rates with UPS – and your order size and delivery location will determine the cost. Shipping is FREE for orders over US $250. The Forte Brands warehouse is located in Milford, MA (USA) and then shipped via ground transportation to your location or Showroom of your choice. If the order is being fulfilled by Forte Brands, then orders are processed and shipped within 2-4 business days of placement. For orders that have multiple items with different lead times, the longest lead-time applies to the whole order and it will ship together when complete.ĭepending on the product being purchased, it could be available for immediate pick-up from a Showroom. To insure product integrity, orders that include ceramics, bathtubs or mirrors must be shipped to a Showroom and then subsequent arrangements can be made. Lead times vary based on your location and product availability. *Free Ground Shipping is only available to continental US and Canada. Further, all orders over US $250 qualify for Free Ground Shipping!* When picking up from a Showroom, you will receive a notification when your product is available for collection alternatively, you will receive an email with a tracking number. During Checkout, you will be able to select your shipping method. We make it easy for you! You have the option of having your product shipped directly to you or picking it up from the Showroom of your choice.
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